Customer Service Representative (CSR) - Join GraPARI Padang as a Key Player in Digital Customer Experience

Are you a people person with a passion for solving problems and enhancing customer satisfaction? Infomedia Nusantara is seeking a dynamic and empathetic Customer Service Representative (CSR) to join our GraPARI Padang team. This is an exciting opportunity to be part of a leading digital media company in Indonesia, where you'll play a key role in delivering exceptional customer experiences.

As a CSR at Infomedia Nusantara, you'll be the first point of contact for our customers, handling inquiries, complaints, and feedback. You'll use tools like Zendesk and Salesforce to manage customer interactions efficiently. This role is perfect for someone with a minimum of 2 years of experience in customer service, preferably in a digital or tech environment.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring timely and satisfactory resolutions.
• Use Zendesk and Salesforce to manage and track customer interactions, ensuring high levels of customer satisfaction.
• Provide exceptional customer service, adhering to company policies and procedures.
• Escalate complex issues to the appropriate teams for further resolution.
• Monitor and report on customer service metrics, such as response times and resolution rates.
• Collaborate with other departments to ensure seamless customer experiences.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and training sessions to continuously improve service quality.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in a digital or tech environment.
• Proficient in using customer service software such as Zendesk and Salesforce.
• Strong communication skills, both verbal and written.
• Empathetic and patient approach to dealing with customers.
• Ability to work under pressure and meet tight deadlines.
• Good problem-solving skills and attention to detail.
• Fluency in Indonesian, both written and spoken.
• Bachelor's degree in related field is a plus.

🛠️ Keahlian

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